Have a question? We are happy to help.
If you have any questions or need further information, we encourage you to explore our Frequently Asked Questions section here.
It's a great resource designed to provide you with answers to common inquiries and help you better understand our services. Whether you're curious about our custom offerings, delivery times, or anything else, our FAQs aim to assist you in navigating your event planning journey with ease.
If you don’t find the answers you're looking for, feel free to reach out to us directly—we're here to help!
What is the lead time?
For any props available for purchase directly from our website, the lead time is typically 14 working days, whether you choose to collect the items or have them delivered.
If you opt for delivery, please note that this 14-working-day timeframe includes the shipping time.
If you require your item sooner, we encourage you to reach out to us before placing your order to confirm the feasibility—please be aware that express shipping may incur additional costs.
For custom orders, lead times will vary based on the specific item requested.
If you have a custom order in mind, please contact us so we can discuss the details and establish a suitable lead time. We aim to accommodate your needs and deadlines to the best of our ability!