CUSTOM BUILDS
Have a question? We are happy to help.
If you have any questions or need further information, we encourage you to explore our Frequently Asked Questions section here.
It's a great resource designed to provide you with answers to common inquiries and help you better understand our services. Whether you're curious about our custom offerings, delivery times, or anything else, our FAQs aim to assist you in navigating your event planning journey with ease.
If you don’t find the answers you're looking for, feel free to reach out to us directly—we're here to help!
What is the lead time?
For props purchased directly from our website, our standard production lead time is approximately 21 working days for collection or dispatch. This timeframe is an estimate and may vary slightly during the manufacturing process.
If you need your item sooner, please contact us via WhatsApp before placing your order to check availability — express builds are possible but can incur additional costs.
For custom orders, lead times vary depending on the design and complexity. Please get in touch using the WhatsApp button on our site so we can discuss your requirements and advise an estimated timeframe. We will always aim to work around your event date wherever possible and keep you updated throughout.