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KLARNA
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KLARNA

Have a question? We are happy to help.

If you have any questions or need further information, we encourage you to explore our Frequently Asked Questions section here.

It's a great resource designed to provide you with answers to common inquiries and help you better understand our services. Whether you're curious about our custom offerings, delivery times, or anything else, our FAQs aim to assist you in navigating your event planning journey with ease.

If you don’t find the answers you're looking for, feel free to reach out to us directly—we're here to help!

For props available to purchase directly from our website, the standard lead time is 14 working days for both collection and delivery (this includes shipping time if delivered).

However, if your order includes any 3D or custom items, a 21 working day lead time will apply — even if only one item in your order falls into that category.

If you require your item sooner, we encourage you to reach out to us via WhatsApp, before placing your order to confirm the feasibility—please be aware that express shipping may incur additional costs.

For custom orders, lead times will vary based on the specific item requested.

If you have a custom order in mind, please contact us on WhatsApp using the button on our site. We can discuss the details and establish a suitable lead time. We aim to accommodate your needs and deadlines to the best of our ability!